Brewed coffee and soluble coffee are not the same and a US brand found that out the costly way.
In late December 2019, it resulted in the makers of the Grove Square Coffee branded products setting aside up to US$25 million effectively to provide consumer refunds, according to a release on the matter from law firms Burke Harvey LLC and Ward & Cooper LLC.
The company labeled three roasted products as ready for use in the popular Keurig brewing machines. It however didn’t state explicitly that the pods were filled with instant or soluble coffee. Instead placing beans on the package which lawyers argued provided the impression that the coffee was in a bean or grounded state.
Instant coffee dissolves when water is added which contrasts with brewing of beans which requires a filter to separate the liquid from the ground coffee beans. In the factory, although the process to create instant involves more manufacturing steps it generally sells for less than whole beans. That’s because the process of creating instant coffee usually starts with imperfect cheaper beans.
“Defendants have agreed to create a $25 million settlement fund, which, after deducting attorneys’ fees, costs and expenses, administrative expenses, and service awards, will be used to pay Class Members who submit valid Claim Forms,” stated a release on the matter.
Class action members will receive a set amount per claim form. Consumers who purchased in Alabama will receive up to $100 per claim; New York up to $275 per claim; and US$25 for California, Illinois, New Jersey, North Carolina, South Carolina, and Tennessee.